Bachelor spécialisé client advisor
EIML - PARIS

Description

Client Advisor Bachelor at EIML Paris, developed in partnership with LVMH’s Métiers d’Excellence, the world leader in luxury, is made to train sales experts in the luxury sector.

Programme

One-year training program in sales ceremonial, customer relationship management, and advisory services within a LVMH brand.

Duration:

• 1 year / 65 school days per year

Start Date:

• September

Rhythm

• Work-study program

RNCP Title:

• Level 6 professional certification

Rates:

• Covered by LVMH as part of the work-study contract

Admission levels:

• Bac+2 or Bac+3

PROGRAM CONTENT

• Work-study Program

LUXURY RETAIL MANAGEMENT

• Sales techniques in jewelry and watches
• Product arguments and sales in fashion
• Sales ceremonial
• Cross-selling
• Sales forecasts, logistics and KPI
• Management and leadership
• Distribution law
• Sales team management
• Writing technics and e-mailing
• CRM and customer experience

LUXURY PLAYERS AND CODES

• French etiquette
• Luxury codes
• Key market players
• Culture box

MARKETING AND DIGITAL MARKETING

• Principles of marketing
• Principles of communication
• Point of sale management including merchandising and stock management
• Digital experience in store
• Accounting for managers
• Digital marketing

COMMUNICATION TOOLS

• TOEIC
• Chinese
• Adobe
• TOSA
• Operational report
• E-learning
• WORKSHOPS
• Perfumes
• Gemmology
• Leather
• Textile
• Wine testing

MASTERCLASSES METIERS D’EXCELLENCE LVMH

• MASTER GAMES CONTEST METIERS D’EXCELLENCE LVMH

Schedule:

• SEPTEMBER TO JUNE
• 2 days at school / 3 days within an LVMH brand + 2 weeks of seminars + 5 masterclasses by the Métiers d’Excellence

Certifications awarded by EIML Paris are recognized by the French State.

• Upon completing the program, you will receive a Level 6 Professional Certification in Luxury Retail Management.
• Professional Certification registered with RNCP (RNCP35268) by decision of the General Director of France Competences on 10/02/2021, awarded under the authority of VIDENUM (accessible through VAE).

CAREER OPPORTUNITIES

• Client advisor
• Sales assistant
• Store manager assistant
• Assistant manager of sales area
• Customer relationship assistant
• Personal shopper
• Showroom assistant
• Assistant retail training manager

Objectifs de la formation

Students acquire essential skills such as client experience management, sales ceremonial mastery, retail management, and customer relationship development. The program covers a wide range of areas including management, retail, marketing, CRM, and learning of the luxury industry codes. It aims to meet the high standards of LVMH brands by training professionals able to contribute to commercial results and creating memorable customer experiences in the boutiques.

Courses include sales techniques specific to luxury products, operational store management, and masterclasses organized by LVMH. By combining theory and practice through the work-study format, students gain valuable professional experience, enhancing their employability in roles such as client advisor or personal shopper. The program aligns perfectly with the expected competencies within LVMH brands, such as Dior, Louis Vuitton, Givenchy, Guerlain, Tag Heuer, and Hublot.

Client Advisor Bachelor at EIML Paris meets the expectations of LVMH brands such as Dior, Louis Vuitton, Givenchy, Guerlain, Tag Heuer, and Hublot, by training students to be operational from the moment they graduate. The acquired skills, such as advising and selling luxury products and services, managing and developing client relationships within a retail space, are directly applicable in the role of client advisor.

Points forts

• Work-study
• Within a LVMH brand as Client Advisor
• Fully in English
• To facilitate professional integration
• LVMH Masterclasses
• Enabling knowledge sharing from LVMH brands
• Preparation for the LVMH Brevet d’Excellence
• Recognized across all LVMH Group brands